How have brief service cases and extended service cases changed?
How have the demographics of the people receiving brief service vs. extended service changed?
How have the number of people from your defined groups receiving brief vs. extended service changed?
How has the number of people with certain categories of legal problems receiving brief vs. extended service changed?
How has the number of people with different legal problems receiving brief vs. extended service changed?
How has the number of people served by staff vs. pro bono volunteers receiving brief vs. extended service changed?
How have outcomes changed?
Trend analyses scrutinize changes over time in client conditions. Review trends over a five-year period, or longer when possible. Spikes or dips that appear in trends might confirm what an organization expects or raise additional questions worthy of investigation to better understand the unexpected change and determine whether it calls for proactive steps.
Has our organizations increased or decreased the share of cases receiving extended service? Does it vary by subject area?
Closed case data from your case management system, including